Privacy Policy

1.1 Personal Information Provided by You

Depending on your interaction and role on the Bozaat platform, we collect the following personal information:

Customers (Buyers):

Full name, phone number, email address, delivery addresses, order preferences, and payment details.

Sellers (Merchants):

Full name, contact phone number, email address, store/business name, physical store address, GST/PAN details for Know Your Customer (KYC) verification, bank account details for merchant payouts, store catalog, and product listings.

Delivery Partners (Agents):

Full name, phone number, email address, government-issued photo ID, driving license, vehicle details, bank account details for earnings payouts, and profile photos.

1.2 Automatically Collected Technical Data

When you use Bozaat, we automatically record technical information, including your IP address, device hardware model, operating system version, mobile network provider, app crash reports, transaction logs, and feature interaction data.

1.3 Location Data Collection

Bozaat collects precise and approximate location data from your device with your permission to provide hyperlocal marketplace services. Customers: Location is collected while the app is in use to discover nearby stores, calculate delivery fees and estimated delivery times (ETA), and allow you to select or pin your delivery address. Delivery Partners: Location is collected during active delivery shifts, including background location when the app is minimized or the screen is locked, to assign nearby pickup requests, provide navigation to pickup and drop-off locations, and enable live order tracking for customers. Sellers: Location is collected to verify store locations and define delivery service areas. You may grant, deny, or revoke location permission at any time through your device settings. If location permission is denied, nearby store discovery, delivery navigation, and live order tracking may be unavailable.

1.4 Information from Third Parties

We may collect information from third-party partners, including payment processing gateways, identity verification providers (for seller/driver KYC checks), and mapping/navigation API services to execute transactions and safeguard our platform.

Core Marketplace Services

To register user accounts, process orders, disburse merchant and driver payouts, and provide customer support.

Location-Based Features

To display nearby sellers, calculate delivery times and shipping costs, navigate delivery partners to pickup/drop-off points, and display live order tracking to customers.

Identity & Security Verification

To complete mandatory KYC checks for sellers, onboard delivery partners safely, and prevent fraudulent transactions or unauthorized access.

Service Communications

To send transactional order status updates, security notifications, payout statements, and system alerts.

Legal Compliance

To comply with obligations under the Information Technology Act, 2000, tax regulations, and lawful government directives under Indian law.

3.1 Sharing Between Users

Customers & Delivery Partners: A customer's drop-off address, recipient name, contact phone number, and location pin are shared securely with the assigned delivery partner strictly to fulfill an active delivery. Sellers & Customers: A seller's store name, physical address, product listings, and customer ratings are visible on the marketplace. Order items are shared with sellers to prepare the order.

3.2 Third-Party Service Providers

We share necessary information with vetted third-party service providers bound by strict confidentiality agreements, including payment gateways and banking partners for processing payments and payouts, cloud hosting and server infrastructure providers, map, geocoding, and routing API providers (such as Google Maps API), and SMS gateways, push notification services, and customer support tools.

3.3 Legal & Statutory Requirements

We may disclose your data if mandated by law, court order, or subpoena issued by a competent legal authority in India.

3.4 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, user information may be transferred as part of the transaction, with prior notice given to affected users.

Encryption

SSL/TLS protocols encrypt all data transmitted between your device and our servers, with encrypted databases for sensitive credentials.

Access Restrictions

Strict access controls restrict personal data access solely to authorized personnel with a legitimate operational need.

Payment Security

All digital payment transactions are handled via PCI-DSS compliant payment processing gateways.

We retain personal data for as long as your account remains active or as needed to provide platform services. Following account closure, financial, tax, KYC, and transaction records are retained for up to 7 years to comply with statutory accounting and legal obligations under Indian law.

Controlling Location Permissions

You can grant, deny, or revoke location permissions at any time through your device settings (Settings → Apps → Bozaat → Permissions → Location). If location access is denied, features such as automatic store discovery, route navigation, and live order tracking will be limited or unavailable, requiring manual address entry where supported.

Access & Updates

You can review and update your account information directly in the profile section of the Bozaat app.

Account Deletion

You may request the permanent deletion of your Bozaat account and associated personal data directly through the Bozaat app by going to Profile → Settings → Delete Account, or by contacting our support team.

Marketing Opt-Out

You can unsubscribe from non-essential promotional communications at any time. To exercise any of these rights, contact our Data Protection Officer at: suport@bozaat.com.

We use cookies, mobile Software Development Kits (SDKs), and analytical tools to preserve secure user sessions, remember user preferences, measure network traffic, and optimize app performance. You can adjust your browser or device settings to block cookies, though certain features may not function properly.

Bozaat is not directed to or intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has created an account, please contact us immediately for account termination and data removal.

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Material updates will be communicated via email, in-app notifications, or a prominent announcement on our website before taking effect.

If you have questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact our Grievance Redressal Officer at: Email: suport@bozaat.com